DenGro Platform Privacy Policy
This policy sets out the personal data collected and used via our platform to help dental practices catch, nurture and convert more leads to dental treatment.
WHO WE ARE |
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WHAT PERSONAL DATA WE COLLECT |
We also use information about how users interact with DenGro to analyse and improve the platform. We act as a controller for this purpose. This information will be used at an aggregated level wherever possible. |
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HOW WE USE YOUR PERSONAL DATA |
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WHO WE SHARE YOUR PERSONAL DATA WITH |
The DenGro platform integrates with several third-party providers to help us provide our service, as set out below:
Access to third party accounts DenGro can also be configured to allow the platform to access data from an account on a third-party service (such as Facebook) and perform actions with it. These services are not activated automatically and require explicit authorisation by the user. We may also be required to comply with a request or legal order to disclose personal data to a third party, for example in relation to a police investigation or insurance claim. |
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LAWFUL BASIS |
Under data protection law, we have to identify relevant lawful bases for our use of your personal data. We primarily rely on:
Dental practices (as “controllers”) define their lawful bases for processing personal data relating to their leads and clients. |
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HOW LONG DO WE KEEP YOUR PERSONAL DATA |
DenGro users
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INTERNATIONAL TRANSFERS |
DenGro Ltd is based in the UK and therefore subject to the UK GDPR and related UK data protection legislation. Our main IT infrastructure (Amazon Web Services) is hosted in Ireland but some of the third parties DenGro integrates with store data outside the UK and the European Economic Area (EEA). Where this is the case, we have arrangements in place to ensure that personal data is afforded the same level of protection as within the UK or EEA, as required by UK GDPR Articles 45-49. |
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YOUR RIGHTS |
Under data protection legislation, you have rights in relation to your personal data, as below:
There are some limited exemptions to these rights, so they may not apply in every scenario. For further information on these rights, please see the Information Commissioner’s Office (ICO) website. If you wish to make a request in relation to any of these rights, please contact us as: data-protection@dengro.com . Where we act as a processor on behalf of our customers, we will pass any requests to the customer to respond to (as a controller). |
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INFORMATION SECURITY |
We have information security measures in place to reduce the risk of unauthorised access to, misuse or loss of personal data. These include:
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QUERIES OR COMPLAINTS |
In the first instance, we would hope to resolve any queries or concerns you have in an informal way, if you contact us at: data-protection@dengro.com If you are not satisfied with our response, you also have a right to complain to the Information Commissioner’s Office (ICO) as the regulator of data protection. For further information, please see: https://ico.org.uk/make-a-complaint/ |
Catch, nurture and convert leads to treatment the easy way.